Program Coordinator
We’re hiring a Program Coordinator for the Peer to Peer Support Network!
Role details:
Location: Remote (Work virtually anywhere in Ontario)
Salary: $26.44 per hour
Hours of Work: 20 hours per week
Reports to: Manager, Family Support Programs
Who we are:
Interwoven Connections is an Ontario-based not-for-profit organization that supports families and relationships formed through adoption, kinship, and customary care. We believe that all families have a right to advocacy, support, and guidance. Rooted in lived experience and advocacy, we also emphasize accessible supports for racialized, Indigenous, and 2SLGBTQIA+ communities & caregivers.
Purpose of the role:
To ensure the seamless organization and execution of support groups by managing schedules, coordinating attendees, distributing links, sending reminders, and providing essential resources. Collaborating closely with both the clinical leads and the Aggression toward Family/Caregivers in Childhood & Adolescence (AFCCA) Family Supports team, the Programs Coordinator fosters communication, enhances program efficiency, and ensures that participants receive timely and well-structured support. Through strategic coordination and attention to detail, this role helps create a welcoming and effective environment for individuals seeking guidance and connection.
Priority will be given to candidates who bring an understanding of the diverse experiences of underserved communities, particularly those impacted by the child welfare system or complex health needs. While direct lived experience in adoption, kinship, customary care, or family permanency is not required, it is recognized as a valuable perspective that supports culturally responsive and inclusive program coordination.
How you’ll make an impact:
Collaborate closely with the AFCCA Family Supports team and P2P Program Manager to develop and sustain a structured framework for peer-led and clinician-led support groups, including the management of waitlists for individuals seeking support.
Coordinate with AFCCA Provincial Peer Connectors to maintain the AFCCA caregiver waitlist and ensure active, ongoing support for caregivers.
Manage communication for support groups by sending invitations via email, tracking RSVPs, and ensuring timely follow-up with participants.
Provide administrative support for all AFCCA-related support groups.
Maintain accurate and up-to-date documentation of all communication and participant interactions in the CRM system.
Ensure timely distribution of post-support group resources to caregivers, with appropriate documentation recorded in the CRM.
Track and maintain documentation of outcomes related to support group participation, engagement, and follow-up, as required.
What makes you a great fit:
Post-secondary education in business administration, office administration, social work, community services, nonprofit management, or a related field.
Minimum 2 years of experience in program coordination, administration, or client support—preferably in the nonprofit, community service, or human services sector.
Strong administrative, organizational, and communication skills, with attention to detail and the ability to manage multiple priorities and meet deadlines.
Proficient in Zoom, Microsoft Office 365 (Outlook, Word, Excel, Teams), and CRM tools (e.g., Salesforce or similar).
Excellent written and verbal communication skills; bilingualism in English and French is an asset.
Knowledge of the experiences of marginalized communities within the child welfare system, and experience providing service to African Canadian and Indigenous children, youth, and families is considered an asset.
Demonstrated ability to work both independently and collaboratively in a virtual setting.
Commitment to anti-oppression, equity, and trauma-informed approaches.
Benefits:
3 weeks paid vacation (increases to 4 weeks after 5 years of service, and 5 after 6 years), 6 personal time off days per year, and 12 statutory holidays.
Excited to apply? Here’s how!
To be considered for this position, please submit a cover letter and your current resume. We encourage applicants to highlight their strengths and experiences in supporting diverse communities and applying anti-racist/anti-oppressive practices in their cover letter.
Submit your application online at p2p_jobs@interwovenconnections.ca
Our values:
We hold ourselves to a high standard in performing our mission. Our values reflect our identity and aspirations and guide our beliefs, principles, behaviours, and decisions.
Interwoven Connections’ values define who we are, what we stand for and how we hold ourselves and others accountable. These are our values.
Connection: We foster and support meaningful and authentic relationships.
Collaboration: We build connections with individuals and communities to learn and grow together.
Community: Our shared experiences unite us while our unique perspective strengthens us.
Integrity: We act with unwavering commitment to one another.
Empowerment: We amplify the unique voices of our community through our shared belief in each other
Interwoven Connections is an equal opportunity employer. Candidates from equity seeking groups are strongly encouraged to apply. We prioritize hires from the communities we serve, balanced with a critical need for a diversity of marginalized experiences.
We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided at all stages of the hiring process if requested.
We thank all applicants for applying, however, only qualified candidates selected for an interview will be contacted.